Douglas Brent Smith    
                       Training & Development Professional       

   Resume  |  Training Design  |  Training Delivery  |  Training Management  |  Training Results

Training Results

Successful training includes happy and engaged learners who apply what they've learned to achieve organizational and personal goals. Education is not enough, leaders demand results.

My training and development has focused on the areas that I call The Big Five:

1. Customer Satisfaction
2. Team Member Satisfaction
3. Increases in Revenue
4. Decreases in Expenses
5. Compliance with regulatory requirements

My experience has been that as a training manager (and leader in general) if you take care of these five essentials, what I call The Big Five, you are succeeding at your job of developing people and growing the organization.


Here are some of the results my groups and participants have achieved following my programs, facilitation, coachin and organizational interventions:

Customer Satisfaction

• An insurance company Customer Service Excellence training program was instrumental in lifting customer satisfaction, as measured on a survey, over 20%.
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Team Member Satisfaction

• Managers completing a leadership development program reported 10 to 30% increase in team member satisfaction following their training.

Increases in Revenue

• Following training in coaching on performance, one sales supervisor saw his team move to the top team spot with a 30% increase in sales. 

Decreases in Expenses

• Conducting train-the-trainer sessions and managing an organization wide roll-out of LeaderShift saved AIG Direct $119,625 in consulting fees in one year alone.

• A Supervisor who completed Interviewing and Recruiting skills training reported that her ability to staff faster and more effectively reduced loss of premiums typically caused by understaffing at a savings of $45,000 in six months.
  

Compliance with regulatory requirements

• Department of Insurance complaints were reduced by over 30% during the period immediately following a leadership development program.

For more information about hiring me, please contact me at:

doug@dougsmithtraining.com

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