Douglas Brent Smith
Training & Development Professional
Training & Development Professional
Training Delivery
My approach to training delivery is to involve the learners in achieving their objectives. Each session that I facilitate includes practice, feedback, demonstration, exploration, and discovery. Sessions move quickly from activity to activity with opportunities for people from every learning style to explore in ways that they find useful.
One of my specialties is delivering blended learning programs and making teleclasses and webinars interactive, results based methods to economically deliver learning to geographically dispersed teams. This approach works best when it is combined with other forms of learning but can also serve as a useful stand-alone technique.
In addition to my training techniques I bring a variety of stories to each session to help illustrate key points and bring skills to life. These include accounts of my life in various fields including fire fighting, film making, acting, insurance operations, leadership in both for-profit and not-for-profit organizations, music, and parenting.
Diversity is highly important in my delivery -- making sure that each learner, each style, each need is addressed and covered.
Training programs that I have successfully delivered include:
LeaderShift: Transforming the Face of Leadership
Influential Leadership
Essentials of Leadership
Improving Personal Productivity
Interviewing and Selection
Coaching for Development
Interaction Skills for Success
Partnerships for Improvement
Applied Communication Skills
The Zodiak Game (Financial Skills)
Developing Your People
Career Development Now!
Foundations of Leadership
Preventing and Eliminating Sexual Harassment
Change Management
Survival Skills for Managers and Supervisors
Conflict Resolution Skills
Employee Relations Training (in collaboration with a team)
Interpersonal Dynamics
New Hire Orientation
Integrity Training
Team Building Concepts
Team Building events
Work-Outs (GE)
Six Sigma Change Management (CAP) Training
Meeting Skills
Communication Skills
Claims Examiner Training
Claims Special Investigations Unit Training
Certifications and Qualifications
Six Sigma Green Belt
DDI Training Delivery
VisionPoint LeaderShift Delivery
GE Change Acceleration Process (CAP) Coach
Preventing Sexual Harassment Training
Zodiak Financial Skills Training (Paradigm)
Certifications and Qualifications
- Six Sigma Green Belt
- DDI Training Delivery
- VisionPoint LeaderShift Delivery
- GE Change Acceleration Process (CAP) Coach
- Preventing Sexual Harassment Training
- Zodiak Financial Skills Training (Paradigm)
Comments and Recommendations
Here are some comments from learners who have taken my classes:
Doug is focused and delivers on the objectives of the course. His passion for training and his understanding of the topic(s) are clearly visible. I would recommend Doug for any training and/or facilitation session."
Cheri DiPiero, Team Leader Claims
GE Money
"Doug is a dynamic training manager who clearly undertsands how to take business issues and resolve them with training or process improvement. He has a unique quality in the ability to engage managers at all levels and provide a learning experience."
-- David Howry, AVP, HR at AIG Direct
"I had the opportunity to utilize Doug's experience for several trainings at AIG. His interpersonal skills and complete grasp of the subject matter were far above my expectations. He was able to easily adapt the training to meet the needs of my staff.
Doug also facilitated meetings where a third party liaison was necessary. He did this very skillfully and tactfully. We were able to achieve great results because of his guidance.
I would recommend Doug for any training"
-- Tulkie Kirchoff, Director, Project Management, AIG Personal Lines Claims
"Doug is a fantastic Training & Development Manager. He is an expert in needs analysis, program design and facilitation. Doug has superb listening skills, which is vital for his coaching role. And most importantly, he has a passion for improving communication skills in leaders and in organizations as a whole. This passion has translated to real improvements in business results for many organizations."
-- Eleanor Lyons, Co-Owner, Human Edge Resources
"Doug is the consummate professional in all areas. His skills include the ability to ascertain training need, design and process implementation. Doug has also delivered our flagship training program internally at AIG for the past 4 years to strongly positive reviews. I have no hesitation recommending Doug."
-- Andrew Oxley, President, VisionPoint Inc.
"I have attended several classes facilitated by Doug. Doug is always well-prepared and keeps the group engaged in the topic. He is an excellent communicator!"
-- Karen Purcaro, Division Claims Manager at AIG Personal Lines Claims
"I worked with Doug for several years while at GE. I was a SVP and he led the training department. He's an excellent trainer and person, and I would love to have be able to work with him again. He is versatile and able to train in a variety of areas from facilitation, change management, six sigma and senior management facilitation. He has an amazing ability to bring out the best in everyone and help them become better team members and leaders. Any one who is able to work with Doug, will be lucky to have him."
-- Deb Sandgren
"Doug is definitely the training guru."
-- workshop participant, Union Fidelity Life
"Doug kept my attention. He is a very good facilitator. He keeps the course very interactive. I take away a lot from Doug's feedback and advice."
-- A learner at GE Capital
"Doug is very prepared and enthusiastic. He gets everyone involved."
-- workshop participant, GE Financial Assurance
"Doug is an excellent trainer and facilitator. He asks open ended questions when necessary and encourages everyone to participate."
-- workshop participant
"Doug does a good job in making sure everyone is on the same page before, during, and after each exercise."
-- workshop participant
To start the dialogue about how we can work together, please contact me at:
doug@dougsmithtraining.com
