Douglas Brent Smith    
Actor, Musician, Consultant, Writer, Foodie 
     
Training  |  Acting  |  Music  |  Improv  |  Creativity  |  Events  

Training

I have worked as a training and development professional since 1996 helping organizations like GE Financial Assurance, GE Capital, AIG (before the big meltdown!), Union Fidelity Life Insurance, Credit Life Insurance Company, and Aon to achieve their goals.

Here is a brief summary of my training projects and activities:

Management:

LeaderShift training program for AIG Direct, training all leaders in front line management skills to help them become transformational leaders who achieve their goals and develop their people. Managed the train-the-trainer process, needs process, delivery process, and follow-up for locations across the United States.

Managed the needs analysis process for AIG Direct which included surveys, leadership interviews, performance evaluations, subject matter expert interviews, and focus groups.

Managed and delivered Foundations of Leadership for direct market insurance providers in GE Financial Assurance. Delivered training in classroom and blended learning environment involving e-learning, synchronous learning, teleconferences, and webinars.

Managed the acquisition and installaton of a Learning Managment System for GE Financial Assurance.

Managed 360 Survey operation, delivery, follow-up and coaching for AIG Direct and GE Financial Assurance (Partnership Marketing Group).

Design

Designed facilitator sessions and training materials, including facilitator guides and learner's guides for the following training programs:

  • High Performance Leadership
  • Achieving Your Goals
  • Developing Centered Leadership
  • Communicating for Results
  • Coaching for Performance
  • Delivering Powerful Presentations
  • Building Effective Teams
  • Survival Skills for Managers and Supervisors
  • Conflict Resolution Skills
  • Employee Relations Training (in collaboration with a team)
  • Interpersonal Dynamics
  • New Hire Orientation
  • Career Development Now!
  • Change Management

Delivery

  • LeaderShift
  • Influential Leadership
  • Essentials of Leadership
  • Improving Personal Productivity
  • Interviewing and Selection
  • Coaching for Development
  • Interaction Skills for Success
  • Partnerships for Improvement
  • Applied Communication Skills
  • The Zodiak Game (Financial Skills)
  • Developing Your People
  • Career Development Now!
  • Foundations of Leadership
  • Preventing and Eliminating Sexual Harassment
  • Change Management
  • Survival Skills for Managers and Supervisors
  • Conflict Resolution Skills
  • Employee Relations Training (in collaboration with a team)
  • Interpersonal Dynamics
  • New Hire Orientation
  • Integrity Training
  • Team Building Concepts
  • Team Building events
  • Work-Outs (GE)
  • Six Sigma Change Management (CAP) Training
  • Meeting Skills
  • Communication Skills
  • Claims Examiner Training
  • Claims Special Investigations Unit Training

Certifications and Qualifications

Six Sigma Green Belt
DDI Training Delivery
VisionPoint LeaderShift Delivery
GE Change Acceleration Process (CAP) Coach
Preventing Sexual Harassment Training
Zodiak Financial Skills Training (Paradigm)


Methods

I rely on highly interactive learning. I studied for over a year with my mentor, Lester T. Shapiro in mastering a method he calls Guided Discover.

My approach to training is to facilitate learning and to create a safe environment where vital dialogue and discovery takes place.      





Doug Smith
Louisville, CO 80027
Updated 9 July 2009







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